Cookies and storage

Cookies and Browser Storage

This notice explains how CrewFill uses cookies, browser storage and similar technologies across its public website and user portals.

Last updated: 8 November 2026

1. About this notice

CrewFill is operated by Humantra-AI Ltd, trading as CrewFill. Humantra-AI Ltd is registered in England and Wales under company number 16826185.

Our registered business address is 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ. Our Information Commissioner's Office registration number is ZC101683.

This notice should be read together with our Privacy Notice.

2. What these technologies are

Cookies are small text files that a website may place on a user's device. Browser storage performs a similar function by allowing a website or application to store information within the user's browser.

Similar technologies may include authentication tokens, session identifiers, local storage, notification subscription identifiers and preference records.

Public website analytics is optional. Google Analytics loads only after you choose Accept cookies. Rejecting does not prevent you from using CrewFill. This installation does not enable advertising personalisation or Google Signals.

3. Technologies currently used

Portal authentication

CrewFill portals use essential browser storage to maintain signed-in sessions, authenticate users and protect access to portal information.

Essential

Security and session management

Essential identifiers may be used to protect account sessions, prevent unauthorised access and support the secure operation of the service.

Essential

Portal functionality

Browser storage may be used where necessary to keep the portal working correctly, preserve a requested session or remember an operational selection made by the user.

Essential

Push notifications

Where available, push notifications may use browser or device subscription information after the user chooses to enable notifications and grants browser or device permission.

User enabled

4. Public website

With your permission, Google Analytics 4 measures page views and outbound website-link clicks on our homepage, agency search page and public agency profiles. The Google tag is not loaded before you accept analytics or when you reject it. Sign-in, listing-submission and staffing portal pages are excluded from this installation.

Analytics cookies use the prefix cfpub and are configured to expire after up to 90 days without refreshing expiry on each page visit. They use the public website host rather than being shared across portal subdomains. Browser settings can shorten or block their lifetime.

We store your accepted or rejected choice under cf.public.analytics.v1 in local storage for up to 180 days. If browser storage is blocked, we may need to ask again on your next visit. The preference record is separate from analytics cookies.

Technical information may also be processed by hosting and security providers. See our Privacy Notice and Google's privacy information. Google Analytics data retention is controlled separately in the Analytics property.

5. CrewFill portals

CrewFill's Agency, Client, Worker and Operations portals require essential authentication and session storage.

This storage is necessary to provide the portal service requested by the user. Without it, CrewFill may be unable to keep the user signed in, confirm their identity or safely provide access to their portal.

Authentication information may remain in browser storage until the user signs out, the session expires or the browser storage is cleared.

6. Push notifications

Push notifications are optional. CrewFill will only attempt to send browser or device notifications where the user has enabled the feature and granted the relevant permission.

Notification technology may use a subscription identifier and browser or device storage to deliver the requested notifications.

Users can withdraw notification permission through their browser or device settings. Removing permission may prevent future push notifications from being delivered.

7. How long information is stored

Storage periods depend on the purpose of the technology:

  • authentication and session information may remain until logout, session expiry or manual browser-data removal;
  • security information may be retained for the period needed to protect the service and investigate security events;
  • notification subscription information may remain until notification permission is withdrawn, the subscription expires or the subscription is removed;
  • your analytics consent preference may be retained so that CrewFill can remember the user's choice.

8. Third-party service providers

CrewFill uses carefully selected service providers to operate its platform. Depending on the feature being used, these may include:

  • authentication, database and platform-service providers;
  • optional notification-service providers;
  • website hosting, infrastructure, security and network providers;
  • browser, operating-system or device providers where required to deliver requested functionality.

These providers may process technical identifiers or browser-storage information where necessary to provide their service to CrewFill.

9. Your choices

Users can normally inspect or remove browser storage through their browser settings.

Removing essential authentication storage may sign the user out of CrewFill, interrupt an active session or prevent portal functionality from working correctly.

Notification permissions can be managed separately through the browser or device notification settings.

CrewFill does not currently require visitors to accept non-essential advertising or behavioural-tracking cookies to use the public website.

10. Analytics choices

Use Cookie choices to accept or reject optional analytics. Both choices are available without an account. Rejecting does not block the website. You can change your mind later.

Withdrawing a previously accepted choice disables this Analytics measurement ID, removes this installation's accessible analytics cookies and reloads the page so the loaded tag is no longer running. Save unfinished forms before withdrawing consent. This does not remove essential portal session storage or erase analytics data already sent while consent was active.

We will review this notice before introducing additional tracking.

11. Changes to this notice

CrewFill may update this notice when its website, portals, service providers or legal obligations change.

The date displayed at the top of this page shows when the notice was last updated.

12. Contacting CrewFill

Questions about this notice or CrewFill's use of cookies and browser storage can be submitted through the contact form on the CrewFill website.

Humantra-AI Ltd trades as CrewFill and is registered at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.